Courtyard Marriott Puebla Las Animas ★★★★

Facilities and price were exceptional

Was too noisy at night that we couldn’t sleep

Bathtub and shower didn’t work properly and the pillows were to stiff

Personal atento y resolutivo

The breakfast buffet has a great value-price along with variety, and the staff was really helpful.

We have small issues with 2 of the rooms plumbing, they were resolved fast but I believe it shouldn't had happened in the first place. One of them was pretty visible since we have some watter filtering from the toilet.

Excellent property. Clean, upscale and attractive pricing. I would stay here again.

comfort, excellent service and staff

the continental breakfast options and the color of the pool

Really clean and nice people

Maybe pools color, it could be better

Excelent location, great internet speeds, the staff is very kind and will attend you at any time you need them!

The minifridge is stored in a little cabinet, making it impossible for it to cool down the items inside! There's no smoker support whatsoever

Amazing staff.

The parking is quite messy. The swimming pool wasn’t clean. The place is old.

The staff was so helpful and friendly. Thw location it's fantastic! And the beds were the best, so comfortable!

The box and the mattress of one pf the beds didn't match propery

Location was good. Nothing particularly interesting about the surroundings, but right next door to an excellent grocery store and some good restaurants.

Someone on staff who spook better English would’ve been nice, but that seems to be rare in this part of Mexico.

It is always a challenge to find a hotel in Mexico with comfortable beds. The problem is that most hotels for harder mattresses because they last longer. And this is a problem that plagues midprice hotels, and also luxury hotels. I chose this hotel on the recommendation of a good friend who shares my same need for a comfortable bed. And the beds here are comfortable so much so that I extended my stay, while I researched other hotels closer to the historic center. I actually walked all the way down Avenida Juarez to Heroes de 5 de Mayo, stopping along the way to check out what, at the end of the day was probably seven hotels for comfortable beds. But there is a problem with this hotel. In my room is a strong odor of sulfur. And I have gut feeling that they know of the problem but don’t know how to resolve it. I had contemplated asking to change rooms, but I also smell it in the elevator, so it may be a sewage problem or something else. It hasn’t caused me to depart from the hotel, but where I hear not solo but with my wife or with friends, it would absolutely be a dealbreaker, and this would not be a hotel that we could stay at. so my concern is that this may not be a short term problem. Although a gave a high star rating to the hotel, one must factor in the odor of sulfur in the rooms.. Additionally, figuring out the two controls for the heating and air-conditioning unit were a bit of a challenge and because of the noise of the venting I actually turned off the unit since the weather in January is not that bad. Another issue I dealt with, just to give you a heads up, is that the switch by the door that you turn on when you enter controls several of the electrical outlets so, for example, if you were leaving items to charge, and you turn that switch off as you left, that would turn off the charging mechanism in the outlets, so be sure to leave that switch turned on if you are charging things and you are leaving your room.

It is always a challenge to find a hotel in Mexico with comfortable beds. The problem is that most hotels for harder mattresses because they last longer. And this is a problem that plagues midprice hotels, and also luxury hotels. I chose this hotel on the recommendation of a good friend who shares my same need for a comfortable bed. And the beds here are comfortable so much so that I extended my stay, while I researched other hotels closer to the historic center. I actually walked all the way down Avenida Juarez to Heroes de 5 de Mayo, stopping along the way to check out what, at the end of the day was probably seven hotels for comfortable beds. But there is a problem with this hotel. In my room is a strong odor of sulfur. And I have gut feeling that they know of the problem but don’t know how to resolve it. I had contemplated asking to change rooms, but I also smell it in the elevator, so it may be a sewage problem or something else. It hasn’t caused me to depart from the hotel, but where I hear not solo but with my wife or with friends, it would absolutely be a dealbreaker, and this would not be a hotel that we could stay at. so my concern is that this may not be a short term problem. Although a gave a high star rating to the hotel, one must factor in the odor of sulfur in the rooms.. Additionally, figuring out the two controls for the heating and air-conditioning unit were a bit of a challenge and because of the noise of the venting I actually turned off the unit since the weather in January is not that bad. Another issue I dealt with, just to give y in ou a heads up, is that the switch by the door that you turn on when you enter controls several of the electrical outlets so, for example, if you were leaving items to charge, and you turn that switch off as you left, that would turn off the charging mechanism in the outlets, so be sure to leave that switch turned on if you are charging things and you are leaving your room.

comfort, excellent service and staff

the continental breakfast options and the color of the pool

Really clean and nice people

Maybe pools color, it could be better

Excelent location, great internet speeds, the staff is very kind and will attend you at any time you need them!

The minifridge is stored in a little cabinet, making it impossible for it to cool down the items inside! There's no smoker support whatsoever

The staff was so helpful and friendly. Thw location it's fantastic! And the beds were the best, so comfortable!

The box and the mattress of one pf the beds didn't match propery

excelente hotel

nada que manifestar

The room was very clean and comfortable.

The pool needs a schedule about private pool parties, for try to take a less busy time in there.

Quiet

Thr paint in the bathtub was peeling off.

Location, accessibility.

Air conditioned very noise. I had to ask front desk to fix it because my telephone does not work properly as well.